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Related Experiment Videos

Improving service to patients.

T L Chin

    Health Data Management
    |March 8, 1997
    PubMed
    Summary
    This summary is machine-generated.

    Kaiser Permanente is piloting a new intranet for faster patient answers. Successful implementation could lead to a nationwide rollout of this patient engagement tool.

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    Area of Science:

    • Health Informatics
    • Patient Engagement Technologies

    Background:

    • Traditional patient communication methods can lead to delays in accessing information.
    • Improving patient access to information is crucial for enhancing healthcare experiences.

    Purpose of the Study:

    • To evaluate the effectiveness of a new intranet system designed to expedite patient responses.
    • To assess the potential for national scalability of this patient-facing technology.

    Main Methods:

    • Implementation of a pilot intranet system at Kaiser Permanente.
    • Monitoring patient interaction and response times within the intranet platform.

    Main Results:

    • Initial testing indicates the intranet facilitates quicker answers for patients.

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  • Positive outcomes in the pilot phase suggest potential for broader adoption.

    • Conclusions:

    • The intranet system shows promise in improving patient access to information.
    • Successful pilot results may pave the way for national expansion of this digital health solution.