Role remodeling and teamwork: priorities for managed care realignment

The realignment of work and processes in MCOs is underway. Senior executives are now looking to senior health care managers for skills, behaviors, attitudes, thinking, and leadership that are very different from traditional expectations. To help define these revised expectations, a national survey was conducted of managed care executives who were asked to assess current versus future roles, values, and characteristics they see as essential to senior health care managers in managed care pharmacy.