Time out! When slowing down can be the quickest way

Proxima, a leading manufacturer of desktop projection devices, formed a team to select and implement a new manufacturing resource planning II system. Although standard implementation methods were employed throughout the process, the implementation was plagued by software problems, systems operating problems, and team dysfunction and was halted after the first year. This article examines how and why the implementation effort failed, what the company learned from the experience, and what changes were made that allowed the company to succeed on its second attempt.