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Updated: Aug 16, 2026

Qualitative and Quantitative Validation of Tools with Rating Scales Aimed at Assessing the Quality of University Service-Learning
Published on: August 29, 2025
Satisfaction ratings: meaningful or meaningless?
1Ohio University, USA.
Abstract:
The measurement of consumer satisfaction with behavioral healthcare services in increasing with market and regulatory requirements. Some organizations refer to the results of their measures as "outcomes." Some confusion and debate has consequently arisen as to the meaning of consumer satisfaction and its relationship to other types of outcomes. In this article, Lunnen and Ogles refer to existing research to clarify these meanings and relationships.
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