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Computerized patient records: the patients' response.
1CIGNA HealthCare of Arizona, Inc., Chandler, USA.
HMO Practice
|November 4, 1995
Summary
Patients using automated medical records in primary care found them beneficial for medical history recall, supporting continued use. However, some concerns about data confidentiality and computer distractions during visits were noted.
Area of Science:
- Health Informatics
- Primary Care Medicine
- Patient Experience Research
Background:
- A primary care Health Maintenance Organization (HMO) center in Chandler, Arizona, has implemented a comprehensive computerized patient record system.
- The system has been in use for two years, integrating into daily clinical workflows.
Purpose of the Study:
- To evaluate patient satisfaction and perceptions regarding the use of an automated medical record system.
- To gather feedback on the benefits and drawbacks of computerized patient records from the patient's perspective.
Main Methods:
- A random survey was administered to 126 patients who completed an office visit using the automated medical record.
- Data collection focused on patient responses to the computerized record system's impact on their care and experience.
Main Results:
- The majority of patients believe the automated record enhances the healthcare team's familiarity with their medical history.
- Patients expressed a strong inclination for the continuation of the automated record system.
- Key concerns were raised regarding the confidentiality of automated patient data and potential computer-related distractions during appointments.
Conclusions:
- The study provides evidence supporting the continued use of automated medical records in primary care settings based on patient-reported benefits.
- Addressing patient concerns about data confidentiality and minimizing computer-related distractions are crucial for optimizing the patient experience with electronic health records.