Related Experiment Videos
Satellite registration program: a decentralized system to meet customer needs
1Iowa Methodist Medical Center, Des Moines.
The NAHAM Management Journal
|January 4, 1992
Summary
Streamline patient registration by making it a secondary, transitional activity, simplifying data collection for patients. This approach supports physician needs and enhances healthcare service delivery through effective satellite registration programs.
Area of Science:
- Healthcare Administration
- Patient Services Management
Background:
- Registration processes can be complex and burdensome for patients.
- Efficient registration is crucial for meeting patient, physician, and ancillary service needs.
Purpose of the Study:
- To advocate for a simplified registration process in healthcare settings.
- To highlight the importance of making registration a secondary activity to the primary healthcare service.
Main Methods:
- The abstract suggests a conceptual shift in approaching patient registration.
- It emphasizes focusing on the patient's healthcare needs over complex data collection during initial contact.
Main Results:
- Simplifying registration benefits patients by reducing data collection burdens.
- This approach can improve physician satisfaction and support ancillary services.
- Effective satellite registration programs require flexibility, creativity, and administrative support.
Conclusions:
- Patient registration should be viewed as a transitional activity, secondary to the core healthcare service.
- Prioritizing patient experience and physician needs in registration design is key to success.