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Updated: Oct 23, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Meeting the needs of patients and staff in an era of change
1Visiting Nurse Association of Northern New Jersey, Inc., Morristown, NJ, USA.
Abstract:
One home care agency has challenged itself to be innovative in its strategic planning to better serve its patients and staff. By surveying staff on patient characteristics and needs and then analyzing the results, agency administrators now have a greater understanding of the implications of a changing health care system for the patient and are better equipped to thrive in this new environment.
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