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Service-level agreements. Trading places
The Health Service Journal
|September 19, 1997
Abstract:
Internal trading or service-level agreements can help trusts manage the interface between hospital consultants and support services. Previous attempts at introducing SLAs had increased the administrative burden on support departments without changing consultants' behaviour or improving budgetary control. Problems were resolved by simplifying and improving measuring and reporting systems to produce credible, user-friendly information that facilitates meaningful debate between clinical managers and support services.
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