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Spreading the clinical information system: which users are satisfied?

M C Mazzoleni1, P Baiardi, I Giorgi

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Summary

This study assessed user perceptions of a new Health Information System (HIS). The mandatory HIS was accepted, with most users satisfied, and areas for improvement identified.

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Area of Science:

  • Health Informatics
  • Medical Information Systems
  • Human-Computer Interaction in Healthcare

Background:

  • The integration of Health Information Systems (HIS) into clinical settings is crucial for modern healthcare delivery.
  • Assessing user perception of HIS is vital for successful adoption and effective implementation.
  • Understanding subjective user experience, including perceived usefulness and ease of use, is key to system optimization.

Purpose of the Study:

  • To evaluate the perceived usefulness and ease of use of a newly developed clinical core of a Health Information System (HIS).
  • To analyze variations in user perception based on clinical units and professional roles within a medical center.
  • To identify factors contributing to user satisfaction and dissatisfaction with the implemented HIS.

Main Methods:

  • Utilized two distinct questionnaires to gather user feedback on the HIS.
  • Collected data on perceived usefulness and perceived ease of use from healthcare professionals.
  • Analyzed subjective perceptions across different clinical departments and professional groups.

Main Results:

  • The Health Information System (HIS), implemented on a mandatory basis, achieved user acceptance.
  • A majority of users reported satisfaction with the HIS.
  • Potential causes for user dissatisfaction were identified, providing actionable insights for system enhancement.

Conclusions:

  • The clinical core of the HIS has been successfully accepted by users in the medical center.
  • User satisfaction is generally high, indicating a positive reception of the system.
  • Identified areas of dissatisfaction offer opportunities for targeted improvements to further enhance HIS usability and effectiveness.