The role of information systems in IDS-physician relationships

The success of integrated delivery systems (IDSs) depends on their ability to develop collaborative relationships with affiliated physician practices. As a long-term strategy, IDSs should develop sophisticated information systems that help their physician practices to effectively manage wellness and disease across the continuum of care. These information systems eventually should include a broad range of features, including systemwide access to communications technologies, such as e-mail and groupware, computer-based alerts and reminders to support wellness management, immediate access to hospital data from physician offices, and automated care guidelines. To address the immediate needs of affiliated physicians, however, IDSs should attempt to optimize the functionality of their existing communications systems, such as fax links and manual processes.