Value decision-making: staff benchmarking

Benchmarking is becoming a more important management tool--especially for setting staff levels. MGMA data, from Cost Surveys and Physician Compensation and Productivity Surveys, can help group managers set realistic goals. However, if taken simply at face value, the data may not provide adequate specificity; it may not convey the quality and value staff provide a particular organization. This paper show how to use MGMA data to perform staff benchmarking.