Simplicity is best: the learning experience of Good Shepherd Home

Quality improvement efforts need not be expensive and can produce positive results almost immediately if a systemic, comprehensive model is used and if top-level management is truly supportive. The following article presents a case study of a successful quality improvement process mounted at Good Shepherd Home, a rehabilitation hospital in Allentown, PA. It discusses the key items of the systems approach and looks at how the items have been implemented and integrated and the future of the process.