Development of the physician satisfaction survey instrument

Area of Science:

• Healthcare Management
• Nursing Quality
• Medical Education

Background:

• Continuous quality improvement (CQI) relies on accurate data collection.
• Assessing customer satisfaction is crucial for CQI processes.
• Physician satisfaction with nursing units impacts overall healthcare quality.

Purpose of the Study:

• To develop and validate a reliable instrument for measuring physician satisfaction with orthopedic nursing units.
• To establish the psychometric properties of the physician satisfaction survey.
• To provide a tool for enhancing healthcare quality in trauma centers.

Main Methods:

• Development of a physician satisfaction survey instrument.
• Internal consistency reliability testing (Cronbach's alpha).
• Confirmatory factor analysis to assess construct validity.

Main Results:

• The physician satisfaction survey demonstrated high internal consistency (alpha = .95).
• Confirmatory factor analysis supported a single-factor model, explaining 68% of the variance.
• The instrument is a valid and reliable measure of physician satisfaction.

Conclusions:

• The developed survey instrument is a psychometrically sound tool for assessing physician satisfaction.
• This validated instrument can be effectively utilized in CQI initiatives within orthopedic nursing units.
• Measuring physician satisfaction is essential for improving the quality of care in major medical trauma centers.