A view from the inside. Part two: Paradox in protocols

In this second installment of a three-part series, Hitschler, a freelance illustrator/writer and former EMT with a large municipal agency, shares with readers a series of paradoxical calls she ran, from those where patients were undertreated or treated unfairly, to those where patients were overtreated for what turned out to be minor ailments. Finally, Hitschler balances these experiences with a positive account of her professional relationship with "Mark," an experienced EMT who impressed her with his compassionate patient care.