Establishing the link: relating a 360 degree management assessment and development process to the bottom line

The challenges facing hospital management today demand that both medical and nonmedical personnel be as productive as possible, with the ultimate goal of establishing a link between employee growth and return on investment, while maintaining the highest standards of patient care Using two case studies--River Parishes Hospital and Manatee Hospital--this article discusses how 360-degree assessment programs can contribute to individual and team development as well as the bottom line. The article will show how ACUMEN Skills, a 360 degree assessment tool, implemented with appropriate facilitation, helped to increase productivity and efficiency, improve relationships among staff at all levels, reduces expenses, and strengthen the bottom line.