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Related Experiment Videos

Telephone helplines. Direct enquiries.

C Kennelly1, J Dale

  • 1College of Health, Warwick University, UK.

The Health Service Journal
|July 5, 1998
PubMed
Summary

NHS Direct, a new health advice service, was popular among parents, those with chronic conditions, and caregivers. Users saw its main role in offering guidance for minor health issues and were willing to pay for calls.

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Area of Science:

  • Health Services Research
  • Public Health
  • Patient Engagement

Background:

  • The National Health Service (NHS) Direct service was proposed to provide remote health advice.
  • Understanding public perception and potential usage was crucial for service implementation.

Purpose of the Study:

  • To survey potential users' views on the NHS Direct service.
  • To identify key user demographics and perceived functions of the service.
  • To gauge user willingness to pay for accessing the service.

Main Methods:

  • A survey was conducted among potential users of the proposed NHS Direct service.
  • Data collected included user demographics, perceived service functions, and payment willingness.

Main Results:

  • The concept of NHS Direct was well-received, especially by parents of young children, individuals with long-term illnesses, and informal caregivers.
  • Respondents primarily envisioned the service offering advice for minor ailments.
  • A majority of surveyed individuals expressed willingness to incur a local call charge to use the service.

Conclusions:

  • NHS Direct showed significant public appeal, particularly among specific demographic groups.
  • The service's perceived primary utility was in managing minor health concerns.
  • Financial viability may be supported by user willingness to pay for access.

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