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Developing a successful call center: one hospital's story
1Sarasota Memorial Hospital, FL, USA.
Healthcare Information Management : Journal of the Healthcare Information and Management Systems Society of the American Hospital Association
|February 1, 1999
Abstract:
As our call centers continue to respond to changes in the healthcare industry and to customer demand, we understand that it is constantly necessary to reinvent8 ourselves. The call center industry, is, after all, only about 20 years old. It is constantly responding to technological advances. Medical call center managers must also respond to changes in healthcare delivery. We must keep a vigilant eye on industry trends. While we welcome information on other call centers to help us reformulate our targets, we must always customize information to our local market.