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Using a key function approach to performance improvement: a case study.

H Benson1

  • 1NorthCrest Medical Center, Springfield, TN, USA.

Journal for Healthcare Quality : Official Publication of the National Association for Healthcare Quality
|August 5, 1998
PubMed
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Quality management professionals face challenges in performance improvement planning. NorthCrest Medical Center

Area of Science:

  • Healthcare Quality Management
  • Organizational Performance Improvement

Background:

  • Performance improvement planning is crucial for healthcare organizations.
  • Quality management professionals are key to driving organizational success.

Purpose of the Study:

  • To describe NorthCrest Medical Center's unique performance improvement model.
  • To highlight the benefits of a structured quality vision and functional framework.

Main Methods:

  • Development of a long-term quality vision.
  • Implementation of a unique performance improvement model based on key functions.
  • Creation of a key function framework.

Main Results:

  • Successful preparation for two Joint Commission surveys.

Related Experiment Videos

  • Facilitation of relocation to a new facility.
  • Enhanced organizational resilience in a changing environment.

    • Conclusions:

    • A well-defined quality vision and functional framework support organizational goals.
    • NorthCrest Medical Center's model demonstrates effective performance improvement.
    • This approach enhances adaptability and success in healthcare settings.