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Difficult physician-patient relationships.

S W Reifsteck1

  • 1Carle Clinic Association, Urbana, IL 61801, USA.

Medical Group Management Journal
|August 5, 1998
PubMed
Summary
This summary is machine-generated.

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Healthcare system changes impact doctor-patient relationships. Continuing medical education workshops aim to improve communication and patient satisfaction amid evolving care delivery models.

Area of Science:

  • Healthcare communication
  • Medical education

Background:

  • Rapid changes in US healthcare delivery are altering physician-patient dynamics.
  • Concerns exist about managed care potentially creating adversarial relationships due to shorter visits and gatekeeper systems.
  • Proponents suggest managed care can improve patient satisfaction through better prevention, follow-up, and customer service.

Purpose of the Study:

  • To address concerns regarding the impact of healthcare system changes on clinician-patient relationships.
  • To introduce continuing medical education (CME) programs focused on enhancing communication skills.
  • To offer workshops designed to improve clinician-patient interactions and health outcomes.

Main Methods:

  • Established the Bayer Institute for Health Care Communication in 1987.

Related Experiment Videos

  • Developed a half-day workshop on clinician-patient communication in 1992.
  • Created a second workshop, "Difficult Clinician-Patient Relationships," in 1994.
  • Offered these courses to physicians, residents, medical students, and other healthcare staff.

    • Main Results:

    • The Bayer Institute provides CME on clinician-patient communication.
    • Two workshops have been developed to address communication challenges.
    • Courses are available to a wide range of healthcare professionals within the Carle system.

    Conclusions:

    • Continuing medical education is crucial for navigating changes in healthcare delivery.
    • Workshops can enhance communication skills, potentially improving patient satisfaction and outcomes.
    • The programs aim to support healthcare providers in maintaining positive relationships with patients.