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Related Experiment Videos

A crash course in conflict resolution.

M M Kennedy

    Physician Executive
    |June 6, 1998
    PubMed
    Summary
    This summary is machine-generated.

    Resolving workplace conflict effectively improves coworker relations and productivity. A three-step process addressing value differences, communication styles, and commitment to mutually satisfactory solutions ensures productive conflict resolution.

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    Area of Science:

    • Organizational Psychology
    • Healthcare Management

    Background:

    • Workplace conflict negatively impacts productivity and coworker relations.
    • Healthcare settings often experience conflict due to the personalization of organizational issues.

    Purpose of the Study:

    • To outline a process for resolving workplace conflict productively.
    • To provide strategies for managing conflict in professional environments, particularly healthcare.

    Main Methods:

    • Identifying four primary sources of conflict: value differences, dissimilar goals, poor communication, and personalization of issues.
    • Proposing a three-step resolution process: addressing value differences, establishing communication styles, and committing to mutually satisfactory resolutions.

    Main Results:

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    • Implementing a structured conflict resolution process leads to positive changes in coworker relations.
    • Effective conflict management prevents productivity loss and optimizes managerial time.
    • Conflict can be transformed from a disruptive force to a productive one.

    Conclusions:

    • A systematic approach to conflict resolution is essential for a healthy work environment.
    • Addressing underlying issues and fostering open communication are key to achieving mutually satisfactory outcomes.
    • The proposed three-step method offers a practical framework for resolving conflict in professional settings.