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Client satisfaction with nursing services. Evaluation in an occupational health setting
R Mitchell1, J C Leanna, R Hyde
1Department of Nursing, Idaho State University, Idaho Falls, USA.
Summary
Client satisfaction surveys reveal moderately high satisfaction with occupational health nursing care. Understanding employee preferences through these surveys can pinpoint areas for healthcare improvement.
Area of Science:
- Occupational Health
- Healthcare Quality Management
- Nursing Services Evaluation
Background:
- Client satisfaction surveys are valuable for appraising nursing care quality in healthcare.
- Limited research exists on using these tools within occupational health settings.
- Occupational health programs require effective methods to assess service quality.
Purpose of the Study:
- To evaluate employee satisfaction with nursing care in an occupational health program.
- To determine the perceived importance of nursing care services among employees.
- To explore the relationship between client satisfaction and the importance of nursing care.
Main Methods:
- A modified SERVQUAL questionnaire was utilized.
- Two hundred randomly selected employees were invited to participate.
- A response rate of 43% (86 employees) was achieved.
Main Results:
- A positive correlation was found between client satisfaction and the perceived importance of nursing care.
- Employees reported moderately high levels of satisfaction with the nursing care received.
- Survey data highlighted specific areas of nursing care that are highly valued by employees.
Conclusions:
- Client satisfaction surveys are effective tools for assessing occupational health nursing services.
- Identifying employee preferences through surveys can guide improvements in healthcare delivery.
- Implementing satisfaction surveys can enhance the quality and responsiveness of occupational health programs.