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Measuring management performance: a view from the front office . . .

B R Sanderson

    Trustee : the Journal for Hospital Governing Boards
    |February 11, 1979
    PubMed
    Summary
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    The whys and hows of a board retreat.

    Trustee : the journal for hospital governing boardsยท1979
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    Assessing administrative performance involves setting criteria, applying them periodically, and resolving discrepancies. Effective board evaluation of management directly reflects the board

    Area of Science:

    • Management Science
    • Organizational Behavior
    • Performance Measurement

    Background:

    • Administrative performance assessment is crucial for organizational effectiveness.
    • Evaluating management performance is a key indicator of board effectiveness.
    • Establishing clear criteria is fundamental to objective performance appraisal.

    Purpose of the Study:

    • To outline a structured approach for assessing administrative performance.
    • To define the essential components of effective administrative performance evaluation.
    • To highlight the relationship between management evaluation and board performance.

    Main Methods:

    • Defining clear and appropriate performance criteria.
    • Implementing periodic and systematic application of these criteria.

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  • Establishing a process for resolving any identified performance discrepancies.

    • Main Results:

    • Performance criteria should align with major areas of board responsibility.
    • Criteria must be broken down into specific, measurable elements.
    • The method of evaluating management serves as a direct measure of board performance.

    Conclusions:

    • A three-step process (criteria establishment, application, resolution) ensures comprehensive administrative performance assessment.
    • The quality of administrative performance evaluation is intrinsically linked to the board's own performance.
    • Clear, responsibility-based criteria are essential for accurate and actionable performance feedback.