Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Consumer satisfaction: a model for health services administrators.

N W Mitry, H L Smith

    Health Care Management Review
    |February 6, 1980
    PubMed
    Summary
    This summary is machine-generated.

    Related Concept Videos

    You might also read

    Related Articles

    Articles linked to this work by shared authors, journal, and citation graph.

    Sort by
    Same author

    On real-valued SDE and nonnegative-valued SDE population models with demographic variability.

    Journal of mathematical biology·2020
    Same author

    Systems based analysis of human embryos and gene networks involved in cell lineage allocation.

    BMC genomics·2019
    Same author

    Long term use of hydraulic artificial urethral sphincters in nine dogs from New Zealand with urethral sphincter mechanism incompetence.

    New Zealand veterinary journal·2018
    Same author

    Nuclear quantum effect with pure anharmonicity and the anomalous thermal expansion of silicon.

    Proceedings of the National Academy of Sciences of the United States of America·2018
    Same author

    Design and operating characteristic of a vacuum furnace for time-of-flight inelastic neutron scattering measurements.

    The Review of scientific instruments·2017
    Same author

    Maxillary unicystic ameloblastoma in a 6-week-old filly evaluated with computed tomography.

    Australian veterinary journal·2017
    Same journal

    Profession-led vs collaborative workforce models in dental, vision, and hearing care for older adults in community care: A mixed-methods systematic review.

    Health care management review·2026
    Same journal

    Bridging health and social care: Governance insights from Thailand's S-TOP intermediate care pilot.

    Health care management review·2026
    Same journal

    Long-term care policies in the Asia-Pacific Aged Care Hub (APACH) countries: A scoping review.

    Health care management review·2026
    Same journal

    Expatriate health care workers in Saudi Arabia: Exploring workforce integration, advantages, and challenges in a globalized health care system.

    Health care management review·2026
    Same journal

    Acceptance of digital health technologies in health and aged care: A systematic review and meta-analysis.

    Health care management review·2026
    Same journal

    A transdisciplinary assessment of age-friendly cities and communities in Bengaluru Urban, India: Towards a healthy aging framework.

    Health care management review·2026
    See all related articles

    Healthcare administrators must understand that economic and behavioral quality are distinct factors influencing patient satisfaction. Recognizing these independent dimensions is key to improving overall consumer experience in healthcare settings.

    Area of Science:

    • Health Services Research
    • Consumer Behavior Analysis

    Background:

    • Consumer satisfaction is a critical metric in healthcare.
    • Understanding the drivers of satisfaction is essential for quality improvement.

    Purpose of the Study:

    • To examine the conceptual and empirical independence of economic and behavioral quality dimensions in healthcare consumer satisfaction.

    Main Methods:

    • The study likely involved analyzing consumer feedback and healthcare service data.
    • Statistical methods were probably used to assess the relationship between quality dimensions and satisfaction.

    Main Results:

    • Economic quality and behavioral quality were found to be conceptually distinct.
    • Empirical evidence suggests these dimensions may also operate independently in influencing satisfaction.

    Related Experiment Videos

    Conclusions:

    • Healthcare administrators should treat economic and behavioral quality as separate components when assessing consumer satisfaction.
    • This distinction allows for targeted strategies to enhance patient experience and healthcare outcomes.