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A manager's guide to organizational change.

B H Kleiner

    Personnel
    |February 11, 1979
    PubMed
    Summary
    This summary is machine-generated.

    Managers can improve organizational change by understanding five consulting techniques, including socio-technical systems and process consultation. Careful consultant selection, though complex, offers significant benefits for successful change initiatives.

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    Area of Science:

    • Organizational Behavior
    • Management Consulting
    • Change Management

    Background:

    • Consultants are increasingly utilized to facilitate organizational change.
    • Managers require better information on available consulting services to make informed decisions.

    Purpose of the Study:

    • To inform managers about various organizational change consulting approaches.
    • To provide a comparative analysis of different consulting techniques.

    Main Methods:

    • Description of five consulting techniques: socio-technical systems, contingency, MAPS, Michigan survey feedback, and process consultation.
    • Comparison of techniques across nine dimensions, including assumptions, targets, objectives, and data collection methods.

    Main Results:

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    • The study outlines distinct characteristics and applications of each consulting approach.
    • A framework for comparing these techniques based on key dimensions is presented.

    Conclusions:

    • Selecting the right consultant and approach is complex but crucial for effective organizational change.
    • Meticulousness and care in consultant selection are essential and justify the effort involved.