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Check your telephone bill.

D V Hodgson, T J Townend

    Health and Social Service Journal
    |February 24, 1980
    PubMed
    Summary
    This summary is machine-generated.

    Westminster Hospital identified overcharging on its telephone system, leading to a significant rebate. Proactive measures were implemented to prevent future billing errors and ensure accurate telecommunication expenses.

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    Area of Science:

    • Healthcare Administration
    • Telecommunications Management

    Background:

    • Westminster Hospital's telephone system incurred unexpected charges.
    • An audit revealed discrepancies in billing for non-existent extensions.

    Purpose of the Study:

    • To investigate and rectify overcharging in the hospital's telephone system.
    • To implement measures preventing future billing inaccuracies.

    Main Methods:

    • A detailed audit of the hospital's telephone system.
    • Collaboration with the Post Office to resolve billing discrepancies.

    Main Results:

    • Identified and corrected charges for non-existent telephone extensions.
    • Secured a rebate of approximately 15,000 pounds from the Post Office.

    Conclusions:

    • Systematic audits are crucial for managing healthcare telecommunication costs effectively.
    • Implementing robust future-proofing strategies ensures accurate billing and prevents financial loss.