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Patient advocacy program links board and patient
Trustee : the Journal for Hospital Governing Boards
|March 12, 1980
Summary
The patient advocacy program at Hurley Medical Center enhances patient care by directly linking patient concerns to the board. This program ensures patient needs are addressed through implemented corrective actions.
Area of Science:
- Health Services Research
- Patient Advocacy
- Healthcare Administration
Background:
- Healthcare institutions strive to be responsive to patient needs.
- Patient advocacy programs can bridge communication gaps.
- Administrative initiatives are key to improving patient experiences.
Purpose of the Study:
- To describe the development and function of a patient advocacy program.
- To enhance institutional responsiveness to patient needs.
- To establish a direct communication channel between patients and governing boards.
Main Methods:
- Program development within a hospital setting.
- Establishing a link between patient issues and the board of trustees.
- Documenting patient problems and implemented corrective actions.
Main Results:
- The program serves as a direct conduit for patient feedback.
- Specific patient problems are brought to the board's attention.
- Corrective actions taken in response to patient issues are reported.
Conclusions:
- Patient advocacy programs can improve institutional responsiveness.
- Direct communication channels enhance patient-centered care.
- Addressing patient concerns systematically leads to service improvements.