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Updated: Aug 26, 2026

A Computerized Functional Skills Assessment and Training Program Targeting Technology Based Everyday Functional Skills
Published on: February 13, 2020
Employees identify work unit's learning needs
Abstract:
The modified critical incident technique described in this article is a diagnostic tool that takes advantage of employees' insight into the everyday problems facing a work unit. Through group needs assessment, a training program can be devised that directly addresses the deficiencies in a particular work environment.
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