Related Experiment Videos
Top management meets line employees face to face
Cross-Reference on Human Resources Management
|June 10, 1980
Summary
Bridging the hospital communication gap is achievable. St. Luke's Hospital implemented a system for regular face-to-face meetings between administrators and employees, maintaining the chain of command.
Area of Science:
- Healthcare Management
- Organizational Communication
- Hospital Administration
Background:
- Hospitals face significant communication challenges between leadership and frontline staff.
- A persistent gap can negatively impact hospital operations and employee morale.
Purpose of the Study:
- To describe a system implemented at St. Luke's Hospital of Kansas City, MO.
- To demonstrate how to foster direct communication between hospital management and employees.
Main Methods:
- Establishment of a structured monthly meeting system.
- Facilitation of face-to-face interactions between administrators and line employees.
- Maintenance of the hospital's established chain of command during communication initiatives.
Main Results:
- The system allows for direct dialogue between different organizational levels.
- Monthly meetings provide a consistent platform for interaction.
- The hospital's hierarchical structure remains intact despite enhanced communication.
Conclusions:
- Effective communication strategies can bridge the gap between hospital management and employees.
- Implementing regular, structured meetings can improve organizational cohesion.
- Hospitals can foster open communication while preserving essential command structures.