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Updated: Aug 11, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Characteristics of clients, staff interventions, and the continuum of care
Abstract:
In two samples of over 200 consecutive referrals each from a psychiatric hospital to community agencies, client characteristics were generally unrelated to referral success but three staff interventions were related to completing referrals. It was concluded that known interventions are stronger predictors of successful referrals than patient characteristics. Staff telephone contacts with ethnic minorities were more successful in effecting referrals than with majority patients.
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