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Related Experiment Videos

Three cheers for conflict!

D King

    Personnel
    |December 12, 1980
    PubMed
    Summary
    This summary is machine-generated.

    Conflict is a normal part of life and work. Recognizing and using its positive functions, known as functional conflict management, can benefit relationships and improve operational effectiveness.

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    Area of Science:

    • Organizational Behavior
    • Social Psychology

    Background:

    • Conflict is a pervasive and inevitable aspect of both personal and professional life.
    • Organizational consultant Dennis King posits that conflict serves a functional role within social processes.

    Purpose of the Study:

    • To explore the functional aspects of workplace conflict.
    • To identify and categorize the beneficial outcomes of conflict in organizational settings.

    Main Methods:

    • Analysis of conflict as a social process.
    • Identification of fifteen functions of conflict categorized into three main areas.
    • Examination of examples in interpersonal and union-management relationships.

    Main Results:

    • Conflict can reinforce identity and strength.

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  • Conflict can enhance operational effectiveness.
  • Conflict aids in managing relationships with others, acting as a safety valve.

    • Conclusions:

    • Functional conflict management, by recognizing and utilizing conflict's positive functions, can be advantageous.
    • Adopting a "functional mind-set" facilitates the natural identification of beneficial conflict aspects.