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A comprehensive program to increase job satisfaction among pharmacy technicians.

C D Mahoney, J N Gallina, L P Jeffrey

    Hospital Pharmacy
    |September 8, 1982
    PubMed
    Summary
    This summary is machine-generated.

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    Implementing a comprehensive program for pharmacy technicians significantly boosted job satisfaction and retention. This initiative included continuing education, career advancement, and increased responsibilities, leading to longer employee tenure.

    Area of Science:

    • Pharmacy Practice
    • Human Resources Management
    • Organizational Psychology

    Background:

    • Pharmacy technicians often experience high turnover rates, indicative of job dissatisfaction and limited career potential.
    • Addressing technician job satisfaction is crucial for departmental stability and efficient pharmacy operations.

    Purpose of the Study:

    • To describe a multifaceted program designed to enhance job satisfaction for pharmacy technicians.
    • To reduce turnover rates within the pharmacy technician category through targeted interventions.

    Main Methods:

    • Initiated a comprehensive continuing education program for pharmacy technicians.
    • Established a "career ladder" to create advanced technician roles.
    • Implemented participative management, increased job responsibilities, and rotated assignments.

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    Main Results:

    • The program significantly contributed to increased stability and job satisfaction among pharmacy technicians.
    • The average tenure for pharmacy technicians increased to 41.9 months, indicating improved retention.

    Conclusions:

    • A structured approach to personnel management and continuing education can effectively improve pharmacy technician job satisfaction.
    • Investing in career development and engagement strategies positively impacts employee retention in pharmacy settings.