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Reconciling ethical and marketplace values in service program design
Trustee : the Journal for Hospital Governing Boards
|November 7, 1982
Summary
Hospitals must balance community service values with financial performance to maintain legitimacy. Examining core values ensures relevance and continued trust within the communities they serve.
Area of Science:
- Healthcare Management
- Medical Ethics
- Health Services Research
Background:
- Traditional hospital services are rooted in values distinct from free-market principles.
- Financial performance is crucial but not the sole determinant of hospital success.
Purpose of the Study:
- To explore the importance of hospital values in maintaining community legitimacy.
- To analyze the alignment between hospital values and community needs.
Main Methods:
- Conceptual analysis of hospital values and market dynamics.
- Literature review on healthcare provision and community engagement.
Main Results:
- Hospitals face a tension between market-driven demands and traditional service values.
- Maintaining "legitimacy" requires a proactive examination of organizational values.
Conclusions:
- Hospitals must critically assess their values to ensure they remain relevant to community needs.
- A values-based approach is essential for sustained hospital legitimacy and public trust.