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Related Experiment Videos

The exit interview: effective tool or meaningless gesture?

P Garretson, K S Teel

    Personnel
    |June 10, 1982
    PubMed
    Summary

    Exit interviews can reduce employee turnover if organizations effectively use the gathered information. However, many companies fail to utilize this data or calculate turnover costs, rendering the process ineffective.

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    Area of Science:

    • Human Resources Management
    • Organizational Behavior

    Background:

    • Exit interviews are a widely used management tool for understanding employee departures.
    • There is ongoing debate regarding the effectiveness and utility of exit interviews in reducing organizational turnover.

    Purpose of the Study:

    • To investigate the current practices and effectiveness of exit interviews as a tool for reducing employee turnover.
    • To identify common shortcomings in the implementation and utilization of exit interview data.

    Main Methods:

    • The study analyzed the typical procedures and outcomes associated with conducting exit interviews.
    • It examined the extent to which organizations leverage information from exit interviews and track turnover costs.

    Main Results:

    • Exit interviews are predominantly conducted by HR personnel during an employee's final week.
    • A significant number of organizations do not effectively utilize the data collected from exit interviews.
    • There is a general lack of quantitative analysis regarding employee turnover costs.

    Conclusions:

    • Organizations should either improve the utilization of exit interview data to address underlying issues or discontinue the practice.
    • It is recommended to compile quantitative data on turnover costs to inform and justify turnover reduction programs.

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