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A systematic approach to increasing use of management-oriented program evaluation data.

P A Pauley, M C Choban, J W Yarbrough

    Evaluation and Program Planning
    |December 12, 1981
    PubMed
    Summary
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    Managers in human services are expected to use data from Management Information Systems (MISs) for decisions, but often don't. This study presents a systematic approach to improve MIS data use by defining behaviors, identifying disruptions, and implementing targeted interventions.

    Area of Science:

    • Health Services Research
    • Information Systems Management
    • Behavioral Science

    Background:

    • Management Information Systems (MISs) were implemented in human service settings with the expectation of data-driven decision-making.
    • Evidence indicates a significant gap between the expected and actual use of MIS data by managers.

    Purpose of the Study:

    • To describe a systematic approach to enhance the utilization of MIS data in human service delivery.
    • To address the deficiency in data-based decision-making among managers.

    Main Methods:

    • Defined management information use behaviorally.
    • Identified specific disruptions hindering the consistent use of management information.
    • Developed and implemented an intervention to reduce these disruptions and promote information use.

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    Main Results:

    • The study details the implementation of the systematic approach in a community mental health center.
    • Effectiveness of the intervention in promoting data-based decision-making was evaluated.

    Conclusions:

    • The described systematic approach offers a viable strategy for increasing MIS data utilization by managers.
    • Interventions targeting behavioral disruptions can effectively promote data-based decision-making in human service settings.