A systematic approach to increasing use of management-oriented program evaluation data

With the implementation of Management Information Systems (MISs) in human service delivery settings, came the expectation that managers would make data-based decisions. There is substantial evidence, however, that this has not occurred. The present authors describe a systematic approach to correcting this deficiency. The approach involves a behavioral definition of management information use, the identification of disruptions in the behaviors comprising information use, and an intervention designed to reduce disruptions and promote use. Conclusions about the effectiveness of this approach gained from its implementation in a community mental health center are described.