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Office automation technology and functions: an overview
Journal of the American Society for Information Science. American Society for Information Science
|April 11, 1983
Summary
Office automation leverages technology for bureaucratic needs, but user adoption and compatibility challenges persist. Successful systems must balance technological potential with practical organizational requirements.
Area of Science:
- Information Science
- Computer Science
- Organizational Studies
Background:
- Office automation arises from technological advancements and organizational demands.
- Key technologies include computer, photographic, and telecommunication systems.
- Information management costs have significantly decreased due to these technologies.
Purpose of the Study:
- To analyze the opportunities and limitations of office automation technologies.
- To examine factors influencing the successful implementation of office automation systems.
- To compare internal and external organizational communication systems.
Main Methods:
- The study focuses on media conversions and equipment compatibility.
- It analyzes the distinct needs of various user groups (convenience, dedicated, document preparers, archivists).
- A comparative analysis of intra-organizational and inter-organizational systems is presented.
Main Results:
- Technological potential is often constrained by the need for user training, acceptance, and cooperation.
- Media conversions and equipment compatibility are critical technical challenges.
- Divergent user needs necessitate tailored system designs.
Conclusions:
- Effective office automation requires careful consideration of both technological capabilities and human factors.
- System design must address the specific requirements of different user roles and organizational contexts.
- Future systems should be evaluated based on their ability to integrate seamlessly within and between organizations.
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