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Office automation technology and functions: an overview.

T H Martin

    Journal of the American Society for Information Science. American Society for Information Science
    |April 11, 1983
    PubMed
    Summary
    This summary is machine-generated.

    Office automation leverages technology for bureaucratic needs, but user adoption and compatibility challenges persist. Successful systems must balance technological potential with practical organizational requirements.

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    Area of Science:

    • Information Science
    • Computer Science
    • Organizational Studies

    Background:

    • Office automation arises from technological advancements and organizational demands.
    • Key technologies include computer, photographic, and telecommunication systems.
    • Information management costs have significantly decreased due to these technologies.

    Purpose of the Study:

    • To analyze the opportunities and limitations of office automation technologies.
    • To examine factors influencing the successful implementation of office automation systems.
    • To compare internal and external organizational communication systems.

    Main Methods:

    • The study focuses on media conversions and equipment compatibility.
    • It analyzes the distinct needs of various user groups (convenience, dedicated, document preparers, archivists).
    • A comparative analysis of intra-organizational and inter-organizational systems is presented.

    Main Results:

    • Technological potential is often constrained by the need for user training, acceptance, and cooperation.
    • Media conversions and equipment compatibility are critical technical challenges.
    • Divergent user needs necessitate tailored system designs.

    Conclusions:

    • Effective office automation requires careful consideration of both technological capabilities and human factors.
    • System design must address the specific requirements of different user roles and organizational contexts.
    • Future systems should be evaluated based on their ability to integrate seamlessly within and between organizations.