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Related Experiment Videos

Employee counseling services evaluation system: design, issues and conclusions.

D A Masi, L A Teems

    Evaluation and Program Planning
    |December 12, 1982
    PubMed
    Summary

    Employee Counseling Services (ECS) programs help employees with personal issues impacting job performance. This study details a novel evaluation system for federal ECS, demonstrating program cost-effectiveness and benefits.

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    Area of Science:

    • Occupational Health
    • Organizational Psychology
    • Public Health Policy

    Background:

    • Employee Counseling Services (ECS) address performance decline due to personal issues like substance abuse.
    • An estimated 18% of the workforce is affected, costing industries billions annually.
    • There is a critical need for robust evaluation of ECS to prove cost-effectiveness.

    Purpose of the Study:

    • To describe the model Federal Employee Counseling Services (ECS) program.
    • To present a comprehensive evaluation system for this federal ECS program.
    • To contribute a novel evaluation framework to the field of employee assistance.

    Main Methods:

    • Description of the model Federal ECS program at the U.S. Department of Health and Human Services.

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  • Detailed outline of the components of the designed evaluation system.
  • Exploration of challenges and conclusions for designing evaluations in large bureaucratic settings.

    • Main Results:

    • The paper introduces a unique, first-of-its-kind evaluation system for federal ECS.
    • The described system aims to demonstrate the cost-effectiveness and benefits of ECS programs.
    • The evaluation framework is designed for applicability within large governmental organizations.

    Conclusions:

    • Implementing comprehensive evaluation systems is crucial for validating ECS effectiveness.
    • The developed model and evaluation system offer a significant contribution to the field.
    • Designing and implementing such evaluations within bureaucracies presents unique challenges and considerations.