What records managers should know about quality control

This article has been written to assist the records manager who may be faced with the task of determining qualitative standards for microfilm services. While the discussion will cover a wide spectrum of microform products, it is aimed primarily at those who are considering the conversion of source documents to conventional roll film or jackets. It includes an explanation of the impact of poor quality on the use of film in a records management program, and offers suggestions for the establishment of minimum standards for both inhouse and service bureau filming. A sample contract is provided to aid in developing a more specific contract. The article is based on experience gained in the operation of a microfilm service bureau, and is a result of having observed the consequences of microfilm conversion efforts which were entered into without adequate preparation and without a definition of specific standards. Recommended standards are based upon AIIM criteria for source document microfilm and articulated in such a manner as to permit inclusion in a contract proposal or inhouse working policy.