Ensuring quality of care in a comprehensive mental health center

A six-phase process is currently being utilized by a large comprehensive mental health center to ensure delivery of the highest quality of care to its patients. In the first phase, during the admission process, each patient's assets and liabilities are determined. The second phase involves a disposition team that reviews and assigns each case. The third phase involves both the clinician and patient in developing a treatment plan. The fourth phase is a periodic review of each patient's file by the clinician's supervisor. The fifth phase involves a peer review of randomly selected files. The final phase is a retrospective review of randomly selected patients who are no longer receiving services, comparing the current assets and liabilities with those on the initial assessment to determine if progress did occur and was sustained.