Taking the clinic to the patient. Starting a satellite operation

Triggered by a decreasing patient base and slow new patient growth, one medical group reached the decision to start a satellite clinic. This case report outlines the major areas of concern in starting a satellite operation, including choosing a location and office, staffing medical records, and projecting expenses and revenues. Though the results of this undertaking proved to be disappointing (the satellite is due to be closed), several critical success factors have emerged.