Consumerism in hospitals--hospitals are, or should be, for people

The factory situation: are people seen as number patients or are they handled with care and compassion? Hospital care should aim at treatment of the whole person--role of non clinical services within hospitals, partnership with community--role of parents; better communication needed between treating professionals and patients--would reduce complaints and possible litigation; people wish to be partners with health professionals in their own treatment and recovery not articles on an assembly line; rights of patients to be given full facts of their illness and prospects for recovery. Who "pays the piper"? Medical audit, accountability, peer review; iatrogenesis or "doctor induced" illness e.g. adverse reaction to prescribed drugs, hospital induced infections, malnutrition, faulty diagnosis or failure to diagnose. Who motivates the provider and support personnel and how? Institutionalisation and its effects on treatment and recovery, attitudes by providers and receptors. New trends in treatment patterns and delivery facilities: high technology, birthing centers, is there a role for alternative professions within hospitals? Who looks after the consumer? Ombudsman , medical boards, licensing authorities, Australian Council on Hospital Standards.