Forging a vital link in group operations

Medical secretaries play a vital role in group practice; and for maximum productivity, it is essential that they be adequately trained. At the Scott and White Clinic in Temple, Texas, a thorough examination was conducted of the medical secretary training program. Based on this, a more formal program was developed which included a series of self-directed, competency-based learning modules with built-in program effectiveness monitors. The result of strengthening this one link in the chain of group operations has been not only better qualified and happier secretaries, but also, increased overall productivity. This article contains the key to developing, introducing, implementing, and evaluating a successful medical secretary training program in your group practice.