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Technology and interorganizational activity as predictors of client referrals
Academy of Management Journal. Academy of Management
|November 6, 1984
Abstract:
The client referral activity of 41 human service agencies operating within the same community was examined using recently collected data. Hypotheses were developed focusing on agency service technology and interagency activity as predictors of referrals from and to other organizations. The hypothesis for technology was supported; hypotheses for interagency activity received mixed support. Additional analysis revealed an agency's service orientation to be a strong predictor of referral inflows.