Patient opinion survey for 58 hospitals

A consumer's opinion survey was carried out, using the same questionnaire in 58 social insurance hospitals. The rate of collection was 67.2 percent. Evaluations were higher for medical and nursing care, and lower for dietary service and ward accommodation. It is interesting that the results of the consumer survey for each hospital very nearly coincide with the business evaluation of the central governing body. Periodic surveys, using the same questionnaires, are planned for time series studies aimed at improving the quality of hospital care.