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Interdisciplinary conflict and organizational complexity.

M E Guy

    Hospital & Health Services Administration
    |December 11, 1985
    PubMed
    Summary
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    Organizational complexity, not professional differences, drives staff conflict in hospitals. More complex structures lead to greater conflict, regardless of professional roles, impacting management strategies.

    Area of Science:

    • Healthcare Management
    • Organizational Psychology
    • Sociology of Professions

    Background:

    • Professional territorialism is often cited as a primary cause of workplace conflict.
    • Unique professional values are believed to inherently create interprofessional friction.
    • Existing research often overlooks structural factors in favor of professional dynamics.

    Purpose of the Study:

    • To investigate the primary drivers of intraorganizational conflict among professional staff.
    • To challenge the prevailing notion that professional territorialism is the main cause of conflict.
    • To explore the role of organizational complexity in interprofessional and intraprofessional conflict.

    Main Methods:

    • Comparative case study of two psychiatric hospitals with differing structural complexity.

    Related Experiment Videos

  • Analysis of conflict patterns across and within professional groups.
  • Quantitative and qualitative assessment of organizational structure and conflict levels.

    • Main Results:

    • Conflict levels were not significantly higher between professions than within them.
    • Staff conflict was significantly greater in the more structurally complex hospital.
    • Organizational complexity emerged as a stronger predictor of conflict than professional affiliation.

    Conclusions:

    • Organizational complexity is a more significant factor in staff conflict than professional territorialism.
    • Management strategies should address structural complexity to mitigate workplace conflict.
    • Findings suggest a need to re-evaluate the root causes of conflict in professional organizations.