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Conflict culture.

S M Bistline

    Association Management
    |February 9, 1986
    PubMed
    Summary
    This summary is machine-generated.

    Disagreements are common at the American Hospital Association. Management actively encourages and guides these conflicts toward productive outcomes.

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    Area of Science:

    • Healthcare Management
    • Organizational Behavior

    Background:

    • The American Hospital Association (AHA) is a prominent industry organization.
    • Internal disagreements are a recognized aspect of AHA's operations.

    Purpose of the Study:

    • To examine how the AHA manages internal disagreements.
    • To understand the strategies employed to transform conflict into constructive processes.

    Main Methods:

    • Qualitative analysis of AHA's management and communication strategies.
    • Case study approach focusing on conflict resolution within the organization.

    Main Results:

    • AHA's management framework is designed to anticipate and embrace member disagreements.
    • Specific techniques are utilized to channel potentially disruptive conflict into productive dialogue and action.

    Conclusions:

    • The AHA's approach to managing disagreement serves as a model for fostering innovation and progress within large organizations.
    • Proactive conflict management can lead to enhanced organizational effectiveness and goal achievement.