Modeling faith, honesty, justice

Administrators who model faith, which flows from an organization's values, will inspire employees and instill a sense of commitment. Actions that model faith include demonstrating hope and optimism, leading a prayer, discussing healing in biblical terms, and attesting to the importance of the ministry. If these behaviors are repeated at other managerial levels, ultimately employees will model them in their treatment of patients. In addition to faith, administration demands honesty, that is, a sharing of the whole story of an institution's activity. Managers need information not only about their own area of expertise but also about the activities of other hospital functions. Such information draws managers into a tighter circle of commitment, helps them to view their roles in a new light, and enables them to be more creative. Administration also demands a strong sense of justice, particularly the ability to terminate employees who are inappropriately placed in their jobs. Justice also calls administrators to assist bright, young colleagues in developing their gifts, for they will be the administrators of the future.