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Controllership in the public sector.

F Thompson, L R Jones

    Journal of Policy Analysis and Management : [The Journal of the Association for Public Policy Analysis and Management]
    |December 11, 1985
    PubMed
    Summary
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    Public sector management often fails due to ineffective controllership, impacting policy outcomes. Control strategies must align with service characteristics to avoid over or under-control of public programs.

    Area of Science:

    • Public Administration
    • Management Science
    • Policy Analysis

    Background:

    • Ineffective controllership is a prevalent managerial failure in the public sector.
    • This failure significantly impacts public policy outcomes and achievements across all areas.
    • Management control systems are crucial for program effectiveness.

    Purpose of the Study:

    • To highlight the common failure of controllership in public sector management.
    • To analyze the profound impact of this failure on public policy.
    • To examine the relationship between control system design and program outcomes.

    Main Methods:

    • Analysis of managerial failures in public sector organizations.
    • Examination of the role of controllers in designing and operating management control systems.

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  • Assessment of the dependency of control system effectiveness on service characteristics.

    • Main Results:

    • Ineffective controllership is identified as a primary cause of managerial failure in public programs.
    • Public programs are frequently characterized by being simultaneously overcontrolled and out of control.
    • Control strategies are often not consciously or effectively matched to the specific circumstances of public services.

    Conclusions:

    • Addressing controllership failures is critical for improving public sector performance.
    • A deliberate and effective matching of control strategies to service characteristics is necessary.
    • Reforming management control systems can mitigate the dual issues of over and under-control in public programs.