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User training costs in medical information system implementation.

P Jacobs

    Journal of Clinical Engineering
    |April 10, 1986
    PubMed
    Summary
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    Implementing a Medical Information System (MIS) requires extensive user training, costing hundreds of thousands of dollars. This study details the significant training investment at St. Vincent Hospital and Medical Center, highlighting potential underestimation of these costs.

    Area of Science:

    • Health Informatics
    • Hospital Administration
    • Information Systems Management

    Background:

    • Implementing a Medical Information System (MIS) is a complex, lengthy process in healthcare settings.
    • St. Vincent Hospital and Medical Center (SVHMC) faced a five-and-a-half-year implementation timeline for its base MIS.
    • User training is a critical component often underestimated in large-scale MIS projects.

    Purpose of the Study:

    • To report on the training costs associated with implementing a Medical Information System (MIS) at SVHMC.
    • To emphasize the financial and time investment required for comprehensive user training in MIS projects.
    • To highlight the importance of accurately estimating training expenses in healthcare IT implementations.

    Main Methods:

    • Documented the training program developed for MIS users at SVHMC.

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  • Tracked the number of individuals trained and total hours of training provided.
  • Calculated direct and total training costs over the implementation period.

    • Main Results:

    • Over 4,581 individuals received 9,359 hours of training.
    • Direct training costs amounted to $116,000, with total training costs reaching $317,000.
    • Training expenses represented a significant, often underestimated, portion of the overall MIS project budget.

    Conclusions:

    • Extensive user training is essential for MIS competence and acceptance in hospitals.
    • The financial commitment to MIS user training can be substantial and requires careful planning.
    • Accurate estimation of training costs is crucial for successful large-scale healthcare IT project management.