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Analysis of reference transactions using packaged computer programs.

N Calabretta, R Ross

    Medical Reference Services Quarterly
    |March 6, 1985
    PubMed
    Summary
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    Scott Memorial Library analyzed reference desk activities using Statistical Package for the Social Sciences (SPSS) and Statistical Analysis System (SAS). This project gathered and analyzed data on reference transactions to improve library services.

    Area of Science:

    • Library and Information Science
    • Data Analysis

    Background:

    • Reference desk services are crucial for academic libraries.
    • Measuring reference desk activities provides insights into user needs and service effectiveness.

    Purpose of the Study:

    • To initiate a project for gathering and analyzing reference desk transaction data.
    • To evaluate the utility of packaged computer programs for data analysis in a library setting.

    Main Methods:

    • The reference department collected data on reference desk transactions.
    • Statistical Package for the Social Sciences (SPSS) and Statistical Analysis System (SAS) were utilized for data analysis.

    Main Results:

    • The project successfully gathered and analyzed data on reference desk activities.

    Related Experiment Videos

  • Packaged computer programs proved effective for analyzing library transaction data.

    • Conclusions:

    • Data-driven analysis of reference desk activities can inform service improvements.
    • The implementation of SPSS and SAS facilitated a systematic approach to understanding reference usage patterns.